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General Information and answers to frequently asked questions!
👕 Attire & Safety
- Hair neatly tied back
- Bodysuits, shorts, leggings, or fitted t‑shirts (comfortable, not long or baggy)
- Bare feet is best – socks are a slipping hazard
- No gum, large earrings, necklaces, or bracelets (except medic alert)
- Bring a labelled reusable water bottle (no glass) There is a water refill station available in the gym
🚗 Pickup & Parking Lot Etiquette
The parking lot outside our facility can be a busy place. To help keep all athletes safe, we encourage parents with children under the age of 12 to come into the building for both drop‑off and pickup.
To increase visibility and safety, several parking spots directly in front of our entrance have been intentionally blocked off. Please do not park in these spaces. Accessible parking spaces remain available for those who require them.
Thank you for helping us keep our athletes safe.
💳 Fee Information
- Insurance Fee: $45.00 per person (July 1, 2026 – June 30, 2027)
- This fee is paid directly to Gymnastics Ontario and has already been included in paid registration fees. Please note that it is non-refundable.
Severe weather cancellations:
- Classes may be cancelled if warnings are issued. No refunds or makeup classes for weather‑related cancellations
📝 Notes of Importance
- Accessible washroom with change table available
- Parents may view classes from the designated viewing area
- Please do not knock on windows – it is distracting for the children
- Please refrain from photos/videos except during designated celebration days
- Parents are not permitted in the gym unless:
- Assisting their child when requested
- Participating in Parent & Tot programs
- Nut‑aware facility – please avoid bringing nut products
Refund and Cancellation Policy
Please review our refund and cancellation policies carefully before registering.
Recreational Program Withdrawals
- Withdrawal requests must be made after your child's first or second class.
- Approved withdrawals are subject to a $50 cancellation fee per registration.
- The remaining balance will be issued as an account credit.
- Account credits expire after three years of inactivity.
- Trillium Gymnastics does not give credits and/or refunds for class(es) missed due to holiday, vacation, illness, weather, etc.
Day Camp Cancellations
- Cancellation requests for March Break and Summer Day Camps must be received at least 5 business days before the camp start date.
- Approved cancellations are subject to a $50 cancellation fee per registration.
- PA Day Camp cancellations are subject to a $25 cancellation fee per registration.
Refund Requests
- Approved refunds are subject to a $15 administration fee.
- Refund cheques will be mailed or available for pickup within 5 business days.
Gymnastics Ontario Membership Fee
- The $45 Gymnastics Ontario membership and insurance fee is non-refundable.
Injury or Serious Illness
- If your child must withdraw due to injury or serious illness, please contact the office as soon as possible.
- We will work with you to arrange an account credit or discuss delayed program attendance, where applicable.
Program and Weather-Related Cancellations
- Trillium Gymnastics reserves the right to cancel classes due to severe weather warnings or other unsafe conditions.
- Trillium Gymnastics does not give credits and/or refunds for class(es) missed due to holiday, vacation, illness, weather, etc.
If you have any questions regarding withdrawals, cancellations, credits, or refunds, please contact us at info@trilliumgymnastics.ca.
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